Nhất Khoa — Corporate Uniforms
WARRANTY & RETURN POLICY
We stand by you even after your order has been delivered. Below are all the benefits, conditions, and steps for handling a defective product.
30 days
3 days
2 attempts
I. Product Warranty
Within 30 days of receiving your order, Nhất Khoa provides a free warranty for defects arising from the manufacturing process.
Sewing defects
Unraveled seams, loose threads, loose buttons, chipped buttons.
Embroidery defects
Distorted embroidery caused by technical errors during production.
II. When Returns & Exchanges Apply
Each situation has its own resolution. Find your case below.
Wrong style or design
The actual product does not match the sample previously confirmed.
Repair or remakeWrong size
Actual measurements deviate from the confirmed size chart, beyond the permitted tolerance for each product.
Repair or remakeWrong logo, print, or embroidery
The content or placement of the print/embroidery (left–right, front–back) does not match the approved design.
Repair or remakeWrong product delivered
Wrong style, wrong size, or a product that does not match the order.
Exchange for the correct productDamaged during shipping
The product arrives torn, wet, unusually dirty, or deformed.
Exchange or remedy after verificationIII. What Is Not Covered
To keep things fair for both parties, the following cases fall outside the scope of warranty or returns.
Incorrect size selection — if Nhất Khoa produced the item in the size the customer confirmed.
Used, washed, or bleached — defects caused by unsuitable washing methods or chemical bleaching.
Improper storage — damage from failing to follow the care and storage instructions.
Self-repair or added printing/embroidery — the customer cuts, sews, alters, or changes the structure of the product from the original design.
External damage — tears, burns, stretching, cuts, or damage from physical impact.
Natural wear and tear — wear that occurs during normal use.
Natural disasters, fire, force majeure — not covered by the warranty.
IV. Handling Process
From the moment you receive your order until the issue is resolved, the process consists of the following steps.
Inspect the products
Check the quantity, style, color, size, material, logo/print/embroidery, and overall condition of the products.
Notify Nhất Khoa
Contact customer service as soon as you find a defect, and keep the product in its current condition.
Provide information
Send your order number, the date you received the goods, and a description of the defect with photos or video.
Verify the defect
Nhất Khoa reviews the information and determines the cause.
On-site inspection (if needed)
In some cases, Nhất Khoa will collect the product to inspect it in person.
Notify the resolution
Nhất Khoa announces the resolution: repair, remake, or refund.
First remedy attempt
Carry out the repair or remake of the product.
Second remedy attempt
If the product still has defects that are Nhất Khoa’s responsibility, a second remedy is carried out.
Completion
If, after a maximum of 2 remedy attempts, the product still has defects that are Nhất Khoa’s responsibility, the customer is refunded in accordance with the policy.
V. Who Pays for Shipping
The party responsible for the error bears the shipping costs during the return, exchange, or warranty process.
Nhất Khoa pays
- Wrong style or design
- Wrong material
- Wrong size due to Nhất Khoa’s production
- Wrong logo, print, or embroidery
- Missing quantity
- Wrong product delivered
- Damage during shipping
Customer pays
- Customer selected the wrong size
- Defects caused by improper use or storage
- Customer altered the product or added printing/embroidery
- Warranty claims determined not to be Nhất Khoa’s responsibility
VI. Refund Policy
Applies when the product is still damaged or fails to meet quality standards after 2 remedy attempts.
- Nhất Khoa issues the refund within 2 weeks.
- Nhất Khoa collects all defective products; the refund amount corresponds to the quantity of defective products collected.
- Nhất Khoa bears all shipping costs during the collection process.
Need more help?
Contact the Nhất Khoa customer care team for specific guidance on your order.